![]() ![]() ![]() Afterward, a level 3 uninstall of the printer software is required. When finished downloading, double-click it to install it on the computer. On this page, please click the "SP40669 File Download" under the "See also" section. Here is some information on backing up your computer on Windows 8: īefore any other troubleshooting is done, please reference this HP document: Additionally, a reinstall of Windows will likely be required if the troubleshooting steps, below, do not resolve the issue. If a mistake is made when performing some of these troubleshooting steps, Windows might have to be reinstalled automatically. The first step I implore you to perform is to backup your computer. ![]() I will do my best to assist you with the issue. I understand you are experiencing a Microsoft Visual C++ runtime error when installing your printer. ![]()
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